Refund Policy

All fees, charges, and payments made on the Platform — including but not limited to subscription fees, one-time access purchases, and any other transactional charges — are strictly non-refundable, except where expressly provided in this Policy or where required by applicable law.

In particular, no refund shall be granted in the following circumstances:

• Partial usage or non-usage of the Services during an active subscription period;
• Early termination of a subscription by You before the end of the billing cycle;
• Change of mind, dissatisfaction with content, or failure to achieve a specific interview or placement outcome;
• Inability to access the Services due to incompatible devices, browsers, network connectivity issues, or local restrictions outside NxtWave’s reasonable control;
• Suspension or termination of Your account due to breach of the Terms & Conditions, fraudulent activity, abuse, or misuse of the Platform;
• Forfeiture of OA Coins, rewards, or other promotional benefits upon account closure or termination.

All fees are exclusive of applicable taxes, which shall be charged separately in accordance with applicable law and are also non-refundable.

Notwithstanding the above, NxtWave may, at its sole and absolute discretion, consider a refund request only in the following limited circumstances:

• Duplicate payment — where You have been charged more than once for the same subscription or purchase due to a technical or payment-gateway error;
• Failed transaction with successful debit — where Your payment instrument has been debited but the subscription, purchase, or access has not been activated on the Platform within a reasonable period;
• Material technical failure attributable to NxtWave — where the Services are rendered completely inaccessible for a prolonged and continuous period solely due to a fault attributable to NxtWave, and such failure cannot be remedied within a reasonable timeframe;
• Erroneous charge — where You have been charged an incorrect amount due to a verified billing error.

The grant of a refund in any of the above cases is not an entitlement and remains at the sole discretion of NxtWave, subject to verification and internal review.

OA Coins are a non-monetary, promotional feature of the Platform. They do not constitute legal tender, hold no cash or monetary value, are non-transferable, and cannot be redeemed, encashed, or converted into money or any monetary equivalent under any circumstances.

Accordingly, OA Coins — whether earned through contributions, received as part of a promotional offer, or credited to Your account in any other manner — are not eligible for any refund, cash-back, or monetary compensation. Any OA Coins deducted, reversed, or forfeited in accordance with the Terms & Conditions shall not give rise to any refund claim.

To request a refund under the limited circumstances set out in this Policy, You must submit a written request containing the following details:

• Full name and registered email address on the Platform;
• Registered mobile number;
• Date, amount, and payment reference / transaction ID of the charge;
• Subscription plan or product purchased;
• Reason for the refund request, along with any supporting evidence (e.g., payment screenshots, bank statement).

Refund requests must be submitted within seven (7) days of the date of the charge. Requests received after this period shall not be considered, save where required by applicable law.

Refund requests should be sent to the Grievance Officer at the contact details provided at the end of this Policy. NxtWave may request additional information or documentation to verify Your identity and the validity of Your request.

Upon receipt of a valid refund request, NxtWave shall process it in accordance with the following indicative service levels:

• Acknowledgement: We aim to acknowledge Your refund request within 24 to 48 hours of receipt;
• Review: We shall use reasonable efforts to review and take a decision on Your request within 5 to 7 business days, depending on the nature and complexity of the matter;
• Credit to source: Where a refund is approved, the refund shall be processed to the original payment method within 7 to 14 business days from the date of approval, subject to timelines of the relevant payment-service providers and banks.

These timelines are indicative and may vary based on operational requirements, volume of requests, or circumstances beyond NxtWave’s reasonable control.

All approved refunds shall be processed in Indian Rupees (INR) and credited only to the original payment method used for the transaction. NxtWave shall not issue refunds in cash, by cheque, to a different payment instrument, or as OA Coins or platform credit, unless required by applicable law.

NxtWave shall not be responsible for any delay, deduction, or failure in the refund credit caused by Your bank, card issuer, payment-service provider, or any other third-party intermediary.

If You believe there is an issue with a charge on the Platform, You are required to contact the Grievance Officer first and allow NxtWave a reasonable opportunity to investigate and resolve the matter under this Policy before initiating a chargeback with Your bank or card issuer.

Initiating a chargeback, payment reversal, or dispute with Your bank or card issuer without first contacting NxtWave, or in circumstances where no refund is due under this Policy, shall be treated as a breach of the Terms & Conditions. In such cases, NxtWave reserves the right to immediately suspend or terminate Your access to the Platform, forfeit any OA Coins or benefits, and take appropriate legal action to recover the disputed amount and associated costs.

You may cancel Your subscription at any time through the account settings on the Platform or by contacting the Grievance Officer. Cancellation will stop future renewals of the subscription, and You shall continue to have access to the paid Services until the end of the current billing cycle.

Cancellation of a subscription does not entitle You to any refund, pro-rata or otherwise, for the remaining portion of the current billing cycle, except where expressly permitted under this Policy.

NxtWave reserves the right to revise subscription fees or introduce new charges at its sole discretion. Any such changes shall be communicated to You in advance, where required by applicable law, and shall take effect from the next billing cycle. Continued use of the Services after such changes shall constitute Your acceptance of the revised fees, and shall not entitle You to any refund of fees already paid.

Where Your access to the Platform is suspended or terminated by NxtWave due to any breach of the Terms & Conditions — including but not limited to fraudulent activity, misuse of referral or reward mechanisms, infringement of intellectual property rights, or violation of applicable law — You shall not be entitled to any refund of fees paid, and all OA Coins, credits, rewards, or other entitlements accrued to Your account shall stand forfeited.

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute or disagreement arising out of or related to this Policy shall first be attempted to be resolved through mutual discussion within 30 days, failing which it shall be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, conducted by a mutually agreed single arbitrator at Hyderabad, India, in the English language. The arbitrator’s decision shall be final and binding.

Subject to the above, both parties irrevocably submit to the exclusive jurisdiction of the courts at Telangana, India, for all disputes arising out of or in connection with this Policy.