Synchrony

Role: CSR (Customer Service Representative)

College: Not Specified

Interview Date: Around September 2023

Interview Type: Not Specified (BPO in Philippines)

Result: Failed (intentionally)

Difficulty: Not Specified

Rounds: At least 2 (Final Interview mentioned)

Topics Asked: Previous job experience, transferable skills, handling pressure, conflict resolution, best quality, fit for role

Experience:

A candidate shared their final interview experience for a CSR position at Synchrony in Alabang, Philippines. The questions were primarily behavioral and situational, focusing on personality and past experiences. Specific questions included: "What was your previous job?", "What skills did you gain there that you can use in this role?", "Give an instance of how you handled pressure in your previous work?", "Have you experienced conflict in the workplace? What did you do to cope or resolve?", and "What is your best quality and why do you think you're fit for this role?". The candidate mentioned that they intentionally failed the interview because the position they were being pushed for (Credit Card Manager) was different from what they initially wanted.