Iqvia

Role: CSR (Customer Service Representative)

College: Not Specified

Interview Date: February 20, 2025

Interview Type: Not Specified

Result: Rejected

Difficulty: Medium

Rounds: 2 rounds

Topics Asked: General interview questions, assessment (content not detailed), behavioral questions.

Experience:

The candidate applied for a CSR position and found the hiring process to be fast, taking only a week from application submission to the final interview. The initial interview was described as easy. The next stage involved an assessment and a final interview on the same day. The assessment was approximately 20 minutes, followed by an interview with three people (two Team Leaders and the Hiring Manager). Only the HR person asked questions, and a Team Leader conducted the screenshared assessment. The candidate reported an unprofessional experience during the interview, where the interviewers were laughing, causing them to lose motivation and confidence. The hiring manager's vibe was perceived as judgmental, and the questions were considered excessive. The candidate did not get the job.